Elements and Performance Criteria
- Manage supplier agreements
- Monitor supplier performance throughout the duration of agreements in accordance with organisational policies and procedures
- Identify, monitor and manage risks in risk management plans throughout the duration of agreements
- Identify and address potential and actual performance issues
- Negotiate and resolve amendments to agreements as a consequence of addressing performance issues
- Seek and obtain approval for amendments from organisational management
- Communicate approved amendments to suppliers and relevant personnel
- Resolve disagreements with suppliers
- Identify and investigate causes of disagreements with suppliers and assess their validity
- Negotiate and resolve disagreements
- Establish transparent and trust with supplier to support relationship
- Document amendments to agreements as a consequence of the resolution of disagreements in accordance with organisational policies and procedures
- Seek and obtain approval for amendments from organisational management
- Communicate approved amendments to suppliers and relevant personnel
- Finalise agreements
- Review performance of suppliers